kerenah customer.... atau kerenah customer service
"Thank you for calling us, your call is important to us. Our lines are busy at the moment, our next available consultant will be attending to your call shortly...."
Does that sound familiar to you... Its a generic customer service (cs) machine prompt. Do you think that the cs is of help to the callers, or they are merely a 'telephone operators' to receive call and make promise to look into the complaint.
Why do we call the cs?
obviously for solution of our problems...
Why does a company sets a cs?
to provide solutions
What do you call a cs who gives a good service?
that's their job...!
What do you call a cs who don't provide assistance?
... a useless cs.
Common problems with cs.
TNB customer service or 15454 is the worst in whole history. First it took ages for them to pick up the line, bet you minimum will be 5 rounds. Finally when they picked up the line, the nightmare begins. For example you call to report on power failure, she will then take your phone no. and ask you about report/complain details. She will promise to inform you on the failure detail once she gets it, after that hampehh..... Try to call them again they will make you repeat the same statement you have made earlier (although the report had been recorded earlier)... yet no feedback from them. By then after few rounds, you could have been fed up and couldn't be bothered to call again... to them case closed, customer satisfied....
Other cs especially the private company like banks, credit card, telcos will warn you that the call will be recorded for training purposes (which to me it's for defence, not so much for training). Then you can hear the prompt machine started talking about their services, promotions, grandmother story blaa. blaa. .repeatedly until god knows when the next line be available.
The unique one is telcos' cs, ie Maxis. they seemed to be friendly and professional but after some times they started sounded very fake, started to comfort you, sympatise you, but in reality they try to buy time. They are no different from the rest.
Do you know that the best cs is the PA to the CEO. Trust me, if you file complaint thru' the PA your complain will be attended as almost immediate. So, next time around if you have problem with your service provider don't bother calling the cs because it endless. Call the PA to the CEO instead, your needs will be fulfilled like yesterday.
Does that sound familiar to you... Its a generic customer service (cs) machine prompt. Do you think that the cs is of help to the callers, or they are merely a 'telephone operators' to receive call and make promise to look into the complaint.
Why do we call the cs?
obviously for solution of our problems...
Why does a company sets a cs?
to provide solutions
What do you call a cs who gives a good service?
that's their job...!
What do you call a cs who don't provide assistance?
... a useless cs.
Common problems with cs.
TNB customer service or 15454 is the worst in whole history. First it took ages for them to pick up the line, bet you minimum will be 5 rounds. Finally when they picked up the line, the nightmare begins. For example you call to report on power failure, she will then take your phone no. and ask you about report/complain details. She will promise to inform you on the failure detail once she gets it, after that hampehh..... Try to call them again they will make you repeat the same statement you have made earlier (although the report had been recorded earlier)... yet no feedback from them. By then after few rounds, you could have been fed up and couldn't be bothered to call again... to them case closed, customer satisfied....
Other cs especially the private company like banks, credit card, telcos will warn you that the call will be recorded for training purposes (which to me it's for defence, not so much for training). Then you can hear the prompt machine started talking about their services, promotions, grandmother story blaa. blaa. .repeatedly until god knows when the next line be available.
The unique one is telcos' cs, ie Maxis. they seemed to be friendly and professional but after some times they started sounded very fake, started to comfort you, sympatise you, but in reality they try to buy time. They are no different from the rest.
Do you know that the best cs is the PA to the CEO. Trust me, if you file complaint thru' the PA your complain will be attended as almost immediate. So, next time around if you have problem with your service provider don't bother calling the cs because it endless. Call the PA to the CEO instead, your needs will be fulfilled like yesterday.
posted by ahm at
3:08 PM
1 Comments:
I use prepaid. Ada sekali tu I call ASTRO punya land-line and believe me, for satu service yang I perlu I habis 10 ringgit, the majority of which is spent waiting to be connected to customer service. Definitely bukan saya punya karenah.
Post a Comment
Subscribe to Post Comments [Atom]
<< Home